Question 1

Where do you deliver?

Accepted Answer

At the moment, Ardovie delivers within the United Kingdom only.

Question 2

How long will my order take?

Accepted Answer

Most pieces are made to order. Please allow 5–10 working days for your item to be made, finished, packed and dispatched

Question 3

How long will my order take?

Accepted Answer

Most pieces are made to order. Please allow 5–10 working days for your item to be made, finished, packed and dispatched.

Question 4

Can I choose the wood finish?

Accepted Answer

Yes. Available wax finishes are shown on each product page. Please remember that reclaimed wood can vary in tone, grain and character, so each piece will be slightly different.

Question 5

Can I choose the bracket style?

Accepted Answer

Yes. On applicable shelf products, you can choose whether the bracket sits above or below the shelf.

Question 6

Can I return an item?

Accepted Answer

Please contact Ardovie within 14 days of receiving your order. Items must be unused and returned in their original condition. Made-to-order items may not be returnable unless they arrive damaged or faulty.

Question 7

What if my item arrives damaged?

Accepted Answer

Please contact Ardovie as soon as possible with photos of the item and packaging so the issue can be looked into.

Handmade in Scotland • Free UK delivery over £150

FAQ

Frequently asked questions

Where do you deliver?

How long will my order take?

How long will my order take?

Can I choose the wood finish?

Can I choose the bracket style?

Can I return an item?

What if my item arrives damaged?

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Customer Service

About Ardovie